Frequently Asked Questions
Have questions? We're here to help! Below are answers to some of our most commonly asked questions.
What are your store hours?
Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM (Pharmacy closes at 2pm)
Sunday: Closed
Do you offer delivery services?
Yes! We offer local delivery to the Kitchener-Waterloo region and Canada-wide shipping for online orders. Visit our Local Delivery and Shipping Policy pages for more details.
Do you accept insurance?
Yes, we accept most major insurance plans and can submit claims directly to your provider. Please bring your insurance information when you visit.
Can you transfer my prescription from another pharmacy?
Absolutely! We can transfer your prescriptions quickly and easily. Just call us at +1 519-742-9955 or visit us in-store with your prescription details.
Do you offer compounding services?
Yes! We have a state-of-the-art compounding facility where we create custom medications tailored to your unique needs. This includes specialty formulations, flavoring for children, and allergy-friendly options.
What is your return policy?
We want you to be completely satisfied with your purchase. Please see our Return Policy page for full details on returns and exchanges.
Still have questions?
We're here to help! Contact us at:
- Phone: +1 519-742-9955
- Email: orders@greenrx.ca
- Visit us: 421 Greenbrook Dr, Kitchener, ON N2M 4K1